Refund Policy
Cancellations by Client
-
Cancellations made more than 48 hours before the scheduled appointment: Full refund of service fees, excluding any non-refundable travel fees.
-
Cancellations made within 48 hours of the appointment: Service fees are non-refundable. Travel fees may be credited toward a rescheduled appointment within the same calendar month.
Cancellations by Consultant
If the Consultant must cancel, the Client will receive either:
-
A full refund, or
-
The option to reschedule at no additional charge.
Refund Limitations
-
Travel fees already incurred are non-refundable once travel has started.
-
Deposits (if required) are non-refundable but may be applied to a future appointment if rescheduled within the same month.
-
Refunds will be processed using the original payment method within 7–10 business days.
Rescheduling
-
Clients may reschedule at no penalty if done more than 48 hours in advance.
-
Rescheduling within 48 hours may incur additional travel costs if a new trip is required.