Frequently Asked Questions
Booking & Appointments
Q: How do I book a consultation?
A: Click the Book Now button on our site. You’ll be asked to create a free account, confirm your email, and then you can select your service and appointment time.
Q: Do I need an account to book?
A: Yes. Creating an account ensures your bookings are tracked, lets you reschedule or cancel easily, and helps us keep your information secure.
Q: I just confirmed my email but still can’t book. What should I do?
A: After confirming your email, log out and log back in or revisit the site. This refreshes your account status and clears a known Wix quirk that sometimes prevents new users from booking immediately.
Q: Can I reschedule or cancel my own booking?
A: Yes. Log in, go to your profile or booking history, and you’ll see options to reschedule or cancel. If you run into trouble, contact us and we’ll adjust it for you.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept secure digital payments through the following methods:
• Apple Pay
• Google Pay
• PayPal
• Wix Point of Sale (POS)
All payments are processed safely through our booking system.
Q: When is payment due?
A: All sessions require payment in full at the time of booking. This ensures your time slot is reserved and guarantees we can begin work right away. As our client relationships grow, we may introduce alternate payment terms for ongoing or on-site engagements.
Services
Q: What kind of consulting services do you offer?
A: We provide targeted, 60-minute consulting sessions designed to solve real-world business problems. Each service includes actionable takeaways you can implement right away.
Our core services include:
• Operations Review Consulting – Evaluate workflows and remove bottlenecks
• Procurement Strategy – Smarter sourcing and vendor cost savings
• Inventory Management – Reduce stockouts, overstock, and errors
• Logistics & Fulfillment – Speed up shipping and improve customer satisfaction
• Vendor Management – Strengthen supplier relationships and contracts
• Cross-Department Collaboration – Break down silos and align teams
• SOP Development & Documentation – Standardize processes into repeatable playbooks
• Automation Solutions – Identify where automation makes sense (and where it doesn’t), recommend practical tools, and help streamline workflows without unnecessary complexity
• General Business Consulting – Flexible, tailored strategy across any challenge
Add-Ons
Q: What are add-ons, and do I need them?
A: Add-ons are optional enhancements you can purchase with your session for extra deliverables or support. They’re not required, but they’re great if you want deeper analysis, faster scheduling, or continued guidance.
Universal Options (available with any service):
• Written Action Plan – Detailed step-by-step recommendations after your session (+$75)
• Follow-Up Q&A Call (30 mins) – Discuss progress and questions within 14 days (+$75)
• Priority Scheduling – Guaranteed booking within 3 business days (+$25)
• +30 Minute Deep Dive – Add extra time to your session for more discussion or review (+$75)
Service-Specific Options (examples):
• Procurement → Supplier Scorecard / Negotiation Prep Package
• Inventory → Stock Optimization Report / Custom Tracking Template
• Logistics → Carrier Rate Comparison / Fulfillment Audit
• SOP → Custom SOP Template Pack / Process Walkthrough Video
• Automation Solutions → Starter Kit / Integration Flowchart
• General Business → Business Health Score / Growth Roadmap
Q: What is Priority Scheduling and how does it work?
A: Priority Scheduling guarantees you a session within 3 business days. It’s designed for clients who need faster turnaround than our standard availability.
What it includes:
• Guaranteed booking within 3 business days
• Flexible scheduling across our normal available times
What it doesn’t include:
• Same-day bookings
• After-hours or weekend availability (unless separately arranged)
This option ensures you’re moved to the top of our booking queue without disrupting existing client commitments.
Q: Do add-ons change the session length?
A: Most add-ons are deliverables prepared after your session. There are two time-based add-ons:
• +30 Minute Deep Dive – Extend your booked session by an additional half hour.
• Follow-Up Q&A Call (30 mins) – A separate session scheduled within 14 days of your original booking.
If you just need more time in your main session, choose the Deep Dive. If you’d prefer a follow-up conversation after you’ve had time to apply our recommendations, choose the Q&A Call.
Q: How does the Follow-Up Q&A Call work?
A: The Follow-Up Q&A Call (30 minutes) gives you a chance to check in within 14 days of your session.
• If booked with your session: you’ll receive an automated email with a coupon to schedule your call.
• If booked later: you can purchase it as a standalone service.
• If you’re on a retention plan: you can use one of your included sessions instead of paying separately.
Retention Programs
Q: What is a retention program?
A: A retention program is a plan where you purchase a set number of consulting sessions in advance (monthly or quarterly) at a discounted rate. Instead of booking one-off sessions, you get a reserved spot in our schedule and predictable support for your business.
Q: How do services work with a retention program?
A: Retention clients can use their sessions for any of our core consulting services — Operations, Procurement, Inventory, Logistics, Vendor Management, SOPs, Automation Solutions, or General Business Consulting. You can also use retention sessions for special add-ons like the Follow-Up Q&A Call, instead of paying separately.
Q: Why choose a retention program?
A: Retention programs are best for clients who:
• Need ongoing guidance instead of one-time advice
• Want priority access to our calendar
• Prefer discounted rates by committing to multiple sessions
• Value having a consultant “on call” to keep projects moving
Retention ensures you’re never “starting over” each time — we already know your business and can keep building momentum session to session.
Forms & Information
Q: Why do you ask for my phone number?
A: Phone numbers are required so we can reach you quickly if there’s an urgent change. We don’t use them for marketing.
Q: Do I have to enter a company name?
A: No. The company field is optional. If you’re booking as an individual, you can leave it blank.
Q: What happens to my information?
A: Your information is kept private and is only used to provide services. You can review our full Privacy Policy (linked in the footer).
Technical & Website
Q: Can I book on my phone?
A: Yes. Our site is mobile-friendly, and you can complete the entire process on your smartphone.
Q: I prefer to log in with Google or Facebook. Is that supported?
A: Yes. You can log in with Google, Facebook, or your email.
Q: What if I run into a technical glitch?
A: Try logging out and back in, or refreshing the page. If the problem continues, contact us directly and we’ll help resolve it.
Policies & Other
Q: Where can I see your policies?
A: All policies — Privacy, Refund & Cancellation, Travel, and Terms of Service — are linked at the bottom of every page.
Q: Do you travel for in-person consulting?
A: Yes. For projects that require on-site work, please see our Travel Policy for details.
Q: What email address will you contact me from?
A: Until we finish setting up our professional domain email, you’ll hear from us at edjcmp@gmail.com.